MD-CRM System
Customer Relationship Management System
Comprehensive Integrated Solutions, Making Intelligent Manufacturing Simpler
Product Introduction
MD-CRM Customer Relationship Management System
Centered on customer data management, it is a software tool that automates marketing, sales, service, and other processes through information technology. It also serves as a digital carrier for the customer-centric management philosophy. Its core functions revolve around the entire customer lifecycle management, covering the complete chain from customer acquisition to repurchase.
Core Functional Modules
"Customer Management"
1、Centralized Storage and Management of Customer Information 2、Customer Classification and Grading 3、360-Degree Customer View Display 4、Customer Lifecycle Management
"Sales Management"
1、Sales Opportunity Tracking 2、Sales Pipeline Visualization 3、Sales Forecasting and Analysis 4、Quotation and Contract Management
"Marketing Management"
1、Marketing Activity Planning and Execution 2、Lead Nurturing 3、Marketing Effectiveness Analysis 4、Customer Segmentation and Precision Marketing
"Service Management"
1、Service Request Management 2、Customer Feedback Handling 3、Knowledge Base Management 4、Service Ticket Tracking
System Features
Customer-Centric
Customer-centric data integration
Process Automation
Standardized sales and service processes
Data Analysis
Provides customer behavior analysis and business insights
Mobile Support
Supports mobile access and operation
Application Value
Improve sales conversion rate
Enhance customer satisfaction and loyalty
Optimize marketing resource investment
Improve team collaboration efficiency
Support data-driven decision making
Service Commitment
Pre-sales Service Process
1.Demand research and proposal development. Conduct research to understand the company’s current status and future development strategy, clarify functional planning requirements for the factory, and develop targeted factory layout planning solutions.
2.Business negotiation and contract signing. Budget quotation + business negotiation confirmation; contract terms drafting + contract communication and signing.
3.Planning and project monitoring. Submit implementation results in stages: new plant planning functional division, large logistics flow design, production mode optimization, capacity design, warehouse configuration planning, etc. Conduct confirmation of planning results.
4.Implementation guidance and continuous follow-up. Provide guidance for the implementation of planning solutions and follow-up services.
01-Project Initiation
Project Scope
Project Organizational Structure
Project Technology
02-Requirements phase
Define user requirements
URS/RTM/RAM
Project plan
Validation plan
Deliverables list
03-Design phase
PS
DS(IDS/HDS/FDS)
Test plan and procedure
DQ
04-Implementation phase
Development environment
Test environment
Production environment
Implementation records
Issue tracking
Change and deviation handling
Internal testing
C&Q
05-Acceptance Phase
Operating Environment
System Import
User Training
Test Records
FAT(IQ)
SAT(OQ)
06-System Go-Live
Sign Off
System Handover
Document Delivery
Maintenance and Technical Support
Project Quality Assurance
Project Quality Control
Project Team Consultant Expertise Guarantee
After-sales Service Guarantee
Turnkey Project
24/7 After-sales Service
Additional Services
